To preface this, I am someone who’s successfully been in sales, customer service, maintained vendor relations and had negotiation training. It might be safe to say I know something about convincing folks to do things. Training and experience aside, there’s a saying “you get more flies with honey than vinegar,” which I’m sure everyone has heard. Most of the time the honey saying works but about 5 percent of the time, one has to be a bit stern. Secondly, common sense ...